To Obtain Service or to Schedule Maintenance
If you have questions on your tester or monitoring system’s performance, features, or are in need of service, we request that you use the following process to answer your questions:

Consult the instruction manual for information on product functionality. The instruction manual also includes additional information on:

• Using reference values
• Testing FAQs
• Technical Specifications
• Maintenance and Troubleshooting

Contact Midtronics Customer Service at 1-800-776-1995 between the hours of 7:00am to 5:00pm CST, Monday through Friday. You can also email Midtronics Customer Service at: sppservices@midtronics.com

If there is an issue with your product that cannot be resolved over the phone and will require service, our Customer Support Team will issue a Return Authorization (RA) number.

• Always contact Midtronics first
• Documentation for the returned unit to allow for prompt tracking and processing upon return.
• Please include proof of purchase information in the shipping documentation for all warranty returns. as all repairs must be authorized by you in advance.
• The RA number provided must be printed on the return box and/or shipping document

• Return the unit to Midtronics, freight prepaid to the applicable address for your geographic location:

Our basic repair policy includes 72 hour service turnaround, starting with the time we receive the unit and ending with the time we ship the unit back to you.

• Many of our Preventive Maintenance Programs and Extended Warranty Plans include service turnaround times as fast as 24 hours. If this is necessary for your return, please work with the Customer Support team to make arrangements.

Your serviced product will be shipped back to you using the same incoming shipment method. For example, if you send the unit back via FedEx Ground, it will be sent back via FedEx Ground.

• All warranty returns will be returned to you with freight prepaid by Midtronics.